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2018 Ninebot KickScooter ES1 Smart Electric Scooter foldable lightweight long board hoverboard skateboard 25KM mileage with APP

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1.I need pay for customs duty?
Item shipped by air to EU firstly (without updated information on UPS website) then UPS pick it up and complete the delivery(Tracking information updated), and TAX will be prepaid by us TO EU, US ,RUSSIA,When you receive the package, you do not need to pay taxes.
2. Pls note that the shipping way: To Russia is Russian Post service, we use the Delin Russian Express, which is only ship to your local postoffice WITHOUT delivery service,you need to go to the postoffice to pick it up youself !!!
3. Who can play this scooter?
The unit can provide hours of skateboarding fun for children and adults o fall ages.
4. What if I’m dissatisfied with the product?
We guarantee you will be 100% satisfied with the quality of your product. If you’re unhappy with it, please contact our Customer Service who will be glad to help.
When contacting Customer Service Team, please give your order number, a short description and a photo of the problem, so we can prevent these problems in the future.
5. May I get repair warranty?
One-year store warranty (China Warranty Service) or One-year Aliexpress warranty (Local Warranty Service).
*Typical range: tested while riding under full power, 75kg load, 25° C, 60% of max. speed on average on pavement.
please note that rules and regulations for riding Segway products on public roads differ for every country, for more informaion check our Support page.
20 km/h speed
The Ninebot by Segway KickScooter ES1’s high-power lithium battery allows a maximum speed of 20 km/h (12.4 mph) to take you anywhere easy and fast.
25 km reach
Go out and travel effortlessly within a maximum range of 25 km (15.5 miles). The KickScooter Series is equipped with a cruise control option for even better rider comfort.
11.3 kg weight
With a total weight of 11.3 kg the Ninebot by Segway KickScooter ES1 can be carried one-handedly, making it the perfect lightweight travel companion.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of ElectricRCToys (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://www.electricrctoys.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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