SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ElectricRCToys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.electricrctoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good Product
саратов 31 day, packed well, пупыркой packages to several. battery single weight 42g if will say something about. comparison, battery weight from other store was 46 the capacity can't say anything, have not подключал.
пришёл order within 30 days. more free shipping courier. batteries were packed well. both are checked good like weight work. makes a look like. best store and good as recommend.
The batteries came fully charged 3.86v. Capacity did not check. By weight heavy. I recommend the store.
rate, delivery of the week 3 (киевская area). дозарядил, разрядил. full loop (first) usb-тестер showed, * 2070ма залито that. * under the actual capacity 2a out. гонял not on it, if допишу. packed, store good, do not take the first time.
goods not дошел. whether подкачала mail, store whether выслал халяву (with заказывал coupon $2)
exactly all come with the description until capacity than check
5 + fast delivery!!
and integrity and come to the batteries, both work, how long will keep дополню later charge feedback. увесистые, hope last long.
Ok
Item as described. Good packaging.Satisfied with store!Thank you!!!
your money акумы good, take.
akkamulyator good. but very long. over 2 months.
delivery 2 week заняла ukraine (though подтянется just to fly thought) utecp service. this service send mail new forwarding in total (domestic). all like, general packing fire. чутка дозарядил. разрядил 3.2в 0.7а in current voltage up to 2.5 hours. разряжу in current 1a отпишусь. to store thank you very much.
very long!
arrived a bit late but do not distress to the store questions being answered and reliable complete peace of mind enjoy the shopping
it's all quickly and accurately, recommend!!!! thank you store!
come within 15 days. неотслеживались. all.
it's all fast, high quality packed!
packaging is good, выступа without smooth plus battery in, lamp is not for my, придётся stick washer, нечем capacity test.
slightly larger новосибирска went to month, show 4.02 аккумы volta, understood not only as how long to charge, burned гонял hours 3 bulbs-red. разбираться will
прийшов 46днів for goods ціле працює all all bo неподойдуть якщо фанарика to take the класні so and сходиця contact + battery дякую продавцю
all добротно looks, serve hope will be long.